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| ProLogic |
Linux |
600 GB |
6000 GB |
$5.95 |
| WindowsLogic |
Windows |
100 GB |
1000 GB |
$9.95 |
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We have asked Startlogic support Top10 common questions.
Read full questions here.
And here was Ben H. from startlogic.com staff reply: |
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1. Company
Startlogic has been a premier webhosting company for the last three years and are growing rapidly, as we are the hosting company for more than 45,000 clients. We believe our products and support make us stand out from other companies and have allowed for such success. We offer more for your money than other companies and back up our services with 24/7 technical support. We have over 100 servers but are adding to that number frequently as our company is growing. We usually keep the number of accounts per server down to 100, allowing for the high amount of disk and transfer space that comes with each account.
2. Money Back
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3. Support
We have support available 24/7 by phone, live chat, and email. We believe that as our company grows, so should our support, so it's unlikely that you would have to wait more than a minute on hold when calling our toll free technical support line, sometimes it varies at peak hours, so we also offer live chat on our website. Also, you can submit an email to support@startlogic.com and it will be answered within hours, sometimes minutes. We currently have about 15 knowledgable technical support representatives, and that number will increase as the company grows to offer you quick, efficient support.
4. Discounts and Special Offers
When you sign up for annual contract, you get the discounted rate of only $7.50 per month on our ProLogic plan, and $9.99 per month for our WindowsLogic plan! The amenities included in both accounts far surpass any of our competitors, as applications like shopping carts, forums, chat applications, and others are included in the package for FREE!
5. Uptime
We stand by our 99.9% uptime guarantee! There is no need to worry about server outtages, as our servers are run on a redundant power supply.
6. Multiple Domains
You can host as many domains as you would like on your account, as long as you don't surpass the 5 gig disk space quota. However if you decide 5 gigs isn't enough, you always have the option of purchasing additional disk space.
7. About Reseller Plans
For this question you would want to contact the head of the reseller department, Justin Reynolds, via email at jreynolds@startlogic.com
8. Email and Limitations
There is no limit to the number of seperatate email accounts you can create, If you use a email program such as Outlook, there is no size restriction for your attatchments.
9. Upgrades
Yes, we do offer upgrades such as additional disk space and bandwidth, you can find exact prices by going to startlogic.com, clicking on the 'support' tab and clicking on the 'additional services' link.
10. Why Sould I Signup?
At StartLogic we believe the key to the best business relationships is a thorough understanding of our customers' needs, priorities and expectations. We also believe that satisfied customers are the result of providing prompt, dependable, worthwhile service. We shall always strive to deliver innovative products and state-of-the-art technologies that meet the ever-changing requirements of our customers.
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Liesbeth Kiki |
Rated |
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| it came out to be, that she wasn't the girl for m. Liesbeth Kiki. |
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Josue Helka |
Rated |
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| You don't know how lucky you are boy. Josue Helka. |
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Akio Ludvig |
Rated |
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| But you keep on abusin i. Akio Ludvig. |
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Danny |
Rated |
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| We took up startlogic's prologic 2 year plan a year ago, they were rather fast in the first place. However as time goes by, we realised we often had server breakdown for as frequent as twice a week ( i guess thats why they decided to take out their 99.9% uptime its just bull shit )
Their live chat officers are pretty useless, couldn't help you to solve your problem most of the time, and would rather suggest you to email them..oh well, do i have to mention that we even have to wait for as long as 2 weeks to get a single email reply? In their recent database upgrading task, it even affected our websites in a way that the database got cock up. We emailed them, spoken to their live chat, and waited for nearly 48 hrs and yet no one seems to be working on it. Sometimes, being cheap doesn't meant they are good. |
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Mak |
Rated |
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| Startlogic's hosting is very affordable, but their afterservice is appalling: you get form letter after formletter, and NO results. They make it very clear that they just don't care! |
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Ron |
Rated |
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| Sending an email to Startlogic's support is like putting a note in a bottle and throwing it in the ocean. Someone will open it one day, but even if they read it, they will probably just throw it back in the ocean. |
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Deceived! |
Rated |
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| I'm with Frustrated and Angie: Startlogic have some very reasonable packages, but their support is worse than useless.
1. They don't read email from clients properly: they seem to pick out keywords and send form letters. This is a huge waste of time.
2. Live chat people are uninformed and sometimes unpleasant (Bob B. is downright rude!) After wasting your time, they always tell you to write to or call support anyway.
3. It takes at least 15 minutes to get through to support. The people there are always pleasant, but they make promises (like we'll fix this for you tonight, ma'am) which they don't keep.
4. Any problem they can't fix doesn't exist as far as they are concerned: even if the problem is not resolved, they send emails that say "we can't see any problem" and close the support ticket!
If you are considering using their services, do so only if you will never need to get technical support, especially in a hurry. |
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Frustrated |
Rated |
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| I agree with Angie above. I do not know nearly as much about the internet and web hosting as she does, but have had very similar problems with Startlogic's customer service.
I do not live in the US, so when the rather ill-mannered live-chat person is unable to answer ANY of my questions, I can either wait weeks for my emails to go unanswered or make an expensive international call (800 numbers are not free to those in other countries) and then be kept waiting at least 20 minutes.
I thought the service was wonderful when I started with them 2 years ago, but their customer service really needs a big shakeup! |
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Angie |
Rated |
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| I am a website manager for twenty+ sites. I was an affiliate for Startlogic after about three months of service, made some extra money, there is no doubt and they did pay. In the beginning, there were great, but these last six months, I have to say they have achieved the worst level of customer service I have ever seen.
It is a pain to move sites with databases and/or special DNS issues. So I am forced to take a lot before I make the actual decision to move my sites since there are so many and each will require a great deal of work to move not to mention the down time.
They never answer the phones off peak hours and weekends and the people that handle the "Live Chat" can't handle issues and direct you to send emails to support@startlogic.com. There your email gets converted to an internet bulletin board, assigned a priority based on keywords I believe and you are sent an auto reply that puts the follow-up bank on you. They don't intend to send you an email; it's too time consuming I guess. They also don't put priorities equal to yours on your issues. I have chat logs that will show that had I listen to the support person; I would have lost two domain names. Chat logs where I was asked to email my issue to support@startlogic.com only to learn it was not an email recipient, it was a bulletin board which now has my account information on it for the world to see. And the person helping didn't care one bit. Email me and I will send you the logs.
I have chat logs that show a wait time of over twenty minutes without ever getting help.
The must frustrating thing is that you can't trust what you are told, because they prove wrong somewhere down the line.
One site has had issues with DNS since I have combined it with another, meaning one site points to another. This was supposedly resolved several months ago due to a DNS setting. During all these months I am making adjustment after adjustment to improve site ranking and nothing was happening. Tonight, I learn there is an issue with the sites dns from a new google analysis. When I addressed it with the rep at Startlogic, he didn't care and simple stated I needed to send an email to support@startlogic.com.
I have a post on their support board that was closed immediately after I sent it, like the next day, and I was never notified. I was waiting for an email response and just out of curiosity one night I clicked the link in the auto reply they sent. It blew my mind.... Closed and unresolved, so I posted a reply asking why it was closed which opened it again. It is still open to this date and unresolved and unanswered.
I will not sell their service anymore and it is sad, because they have good packages and reasonable prices. The banners on their site say things like;
Real People, Real Service, Real Savings
WE ARE DEDICATED TO YOU AND YOUR WEBSITE'S SUCCESS
STARTLOGIC_ - The Trusted Name in Web Hosting, Guaranteed!
But I'd have to say, if I knew then what I know now, I would have gone elsewhere. You have to be careful though. Affiliate webs are hard to untangle. They are associated to others like DOT5 and IPowerWeb.
So now I weight the decision to move and see what my options are.
Remember Me, The Customer…. |
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